5 Stars! Extraordinary Service and Outcome from Frances and Ian

Both Frances and Ian were in their fine professional clothing for the professional dusk photography and filming. They then realised the garden was half done mainly due to the afternoon thunderstorm so our gardener had to bail. So Frances and Ian rolled up their sleeves and helped us to tidy our garden with scissors and rake. They didn't even call me to ask for help. Exceptional services. The property was launched on Monday, and the first open home was on Saturday. Frances called me and said if we could meet in the early evening. We signed the pre-auction offer after a counter offer from us. Pre-auction was then held on the following Tuesday and the property was sold at an exceptional price. The outcome is a miracle where it became a case study within Barfoot & Thompson, and even a news clip through OneRoof/NZHerald. Both Frances and Ian are Exceptional Legends! Trust your properties with them!

"Ian and Frances and their team were fantastic for us when we sold our property. We were amazed how dedicated they were for all aspects of the process and the hours of work they put in! They always put us first and we valued their honest advice. On auction day they worked hard to get us the best result. We would highly recommend Ian and Frances and their team whether one is selling or buying a property."

I wish to register my appreciation of two of your sales team and commend them for the manner in which they marketed the sale of my property at 92 The Drive. The two agents: Frances Li and Ian Thornhill, were, from the time they were engaged tireless in pursuit of a happy outcome for me and due to their expertise and diligence achieved a record sale, and much more than I thought the property would fetch.
It is a big wrench to leave a house after occupying it for 36 years and their kind consideration and advice during this period was a great comfort to us both. I would have no hesitation in recommending them to anybody thinking of selling their property.
Please extend my grateful thanks to them.

When we decided the time was right to sell our very humble but much loved Auckland townhouse we chose Ian as our agent. We thought that living 6 hours away was going to be a problem however Ian and Frances took care of everything and we very much appreciated the fact that they kept us fully informed at all times. Every aspect of the marketing and advertising was superb and the attention to detail in the photos ensured the house was presented in its best possible form. The amount the house sold for at auction was unbelievable and far exceeded our expectations. Ian said we would be "pleasantly surprised" and we were! We can unreservedly recommend Ian to anyone considering selling their home. We have enjoyed working with Ian and sincerely thank him for such a fantastic outcome.

We have just returned home from celebrating the afternoon's success with a nice cup of tea - very English! We will save the champagne celebration for the weekend.
John and I want to thank you both for your support and professionalism during the process of selling our property. We felt well informed and confident that the best outcome would be achieved - and I think today it was. Frances, we appreciated your knowledge of the Asian buyers and advice on aspects to emphasize. Ian - your reputation as a negotiator seems very well deserved - with the two of you we feel we had an A team. We will certainly be happy to recommend you to any friends we have looking to sell. From our side we endeavoured to follow every piece of your advice and to present our home to maximum effect, and you brought your many years of real estate experience to the mix, also with maximum effect.

Ian was accompanied by Frances and from the very first moment we met them we knew we were in good hands. His experience & knowledge in the real estate industry is excellent & Frances was the same too. They have very good contacts and I will highly recommend Ian and Frances to anyone. They are very punctual and always return calls promptly and made visits to our house to brief us about the past weeks open homes, at a time convenient to us. Very pleased that I chose Ian of course not to forget, he works for the best - Barfoot & Thompson.

I am writing this testimonial to share with potential property buyers and sellers about my extremely positive experience with Frances Li and Ian Thornhill. We had previously heard very good feedback about Ian and Frances' professional practice. We saw this to be true when we utilized their excellent services as competent agents who have since helped us to both sell our property and also in buying our new property. Throughout this process, we have truly experienced their high quality of practice within the real estate sector. The selling of our property was more than just selling - their care was very attentive and they always walked the extra mile. Their considerate nature has been sincere and true. They are family-oriented, and treat us just like their family members, looking after us. Ian and Frances were honest, fair, and very helpful when it came to suggesting the marketing presentation. The price they suggested to us was very fair, giving us a clear idea for the final selling price. On the auction day, the result achieved was very close to what they suggested for us. We are very satisfied with their friendly, warm, and genuine service.
Frances and Ian also invested commendable effort and time into finding the ideal house that we have now bought - one that is within our price range, size, and needs. My family and I genuinely would like to give our fullest and highest recommendation for Frances and Ian. Whether buying or selling, anyone who seeks a trustworthy and effective salesperson duo will greatly benefit from the services of Frances Li and Ian Thornhill.

Ian and Frances initial presentation was positive and encouraging. Ian had an excellent knowledge of the local market action. Advertising was slick and up with the best in the market that we have experienced. He provided honest and clear feedback that gave us a good appreciation of potential buyer reaction to our property.
We are happy with the eventual price achieved in this current market.
Ian's after sale attention to our interests has also been noteworthy.

We appreciated the outstanding service that Ian & Frances provided. They suggested and organised how we could improve the unit's appeal. This was done efficiently and the offer and subsequent sale from the first open home speaks volumes. We would definitely use them again and are happy to recommend them.

I have had several dealings with Ian in the past few years both buyer and seller.He has a pleasant and outgoing personality and quickly develops a friendly rapport with others.He maintains a sound knowledge of the market and I have found his advice accurate and reliable.His selling and negotiation skills are of a high order. (I do admire his closing ability!) I would rank him as one of the top professionals in the real estate business.

We have recently worked with Ian Thornhill and Frances Li as the listing agent in selling our house at 28 Rangiatea Road, Epsom. We are really impressed by the high quality of service they have provided. They are organised, systematic and always keeping prompt and effective communication during the whole process. They are working hard, efficient, trustworthy and excellent in interpersonal skills. They take every step seriously and consistent to the end. Their positive attitude and politeness have made the whole process much less stressful. In addition, their different working techniques, individual strategies and cultural background have matched perfectly which has made a very unique, effective and artistic style of their job. Overall, it was enjoyment working with Ian and Frances. I am amazed by the high professional standard of their input which has changed my impression dramatically towards the real east industry.
Thanks again for Ian and Frances' excellent service.

"We would like to express our strong appreciation to Ian Thornhill, Francis Li and Barfoot & Thompson Realty for their excellent service in selling our home at 5 Bracken Avenue, Epsom. We required the difficult combination of both a very rapid sale and a top dollar offer on our home in order to achieve our goal of moving to our next selected dream house. They listened carefully to our needs. Incorporating Barfoot & Thompson extensive group of realtors throughout surrounding suburbs and their large existing client base, Ian and Francis executed a blitz marketing program that yielded 4 competitive offers after only 24 hours. Throughout the process, Ian and Francis conducted themselves with utmost professionalism. They arrived at our initial meeting extremely well prepared with an extensive detailed listing of historical comparable sales, examples of effective marketing materials and a proposed marketing plan that matched our needs. Their extensive knowledge of the market was evident quickly in our discussion building our confidence. It is without any reservation that we plan to utilize Ian and Francis in any future realty needs."