I just wanted to send this email to say the biggest thank you for the support you showed from the very start when we showed interest in acquiring the property as my first home. Not once did you back away from any queries that I had and I had your full support all the way to the settlement date on 31/03/23. This was such a stressful process for me as my first and last-minute queries. From deposits, insurance and settlement, to property management; you were there to help us through it all. Even with the current property management that was on the house you created a bridge for us to get valuable information about the house and helped me to acquire the house for the first six months to do renovations. Your help did not end there as we were seeking more reliable property management than the current one with better rates, and you didn't hesitate to get us in contact with the Barfoot & Thompson property management team to kick things off.

Honestly, this email is not enough to express my gratitude for your help. You honestly helped me through the first home buying process like I was family. I hope this email finds you well and keep doing the amazing sales service you are providing for people looking to buy properties in New Zealand. All the best with this year!

Many thanks and kind regards.

Gareth McIvor and Karen Gianotti provided me with exceptional service in marketing my home and bringing it to auction with an outstanding result that exceeded my expectations and shattered all records in the area. I had their complete attention and commitment throughout the process – from arranging stunning photography and holding personalised viewings, to watering my lawns every night when I was away!

They consulted with me throughout and offered their professional opinions to my many questions, all the while working diligently with the many potential purchasers they introduced to the property.

Selling your home is a stressful process but working with Gareth and Karen was enjoyable and I can absolutely recommend them as truly dedicated and caring real estate professionals.

Karen Gianotti sold my house for me and it was an amazing experience. I would totally recommend her as she is super sensational and her absolute desire is to go totally above-and-beyond. Karen was always incredibly professional and totally real, honest and tons of fun through each process. I love her passion, enthusiasm and excitement. I feel so blessed that she walked alongside me during this process. Nothing was ever too much effort, no question was crazy and I was always made to feel so at ease.

Honestly Karen’s desire to help me and to make this a great experience and to get the very best outcome for me was incredible. I felt so cared for and knew my needs were super important to her also. I knew every step of the way my best interests were absolutely paramount and at the heart of everything she did.

Karen is incredible, amazingly passionate, relentless and real!!!

After five years living overseas, my wife and I returned to New Zealand and settled in Nelson. We wanted to sell our house in Auckland that had been tenanted during the time we were overseas.

We looked at a number of salespeople in Auckland and decided on Karen and Gavin from Barfoot & Thompson, Mt Albert. When dealing with them over the phone and via email before we instructed them, they seemed pro-active, knowledgable and driven. We weren’t disappointed.

What appeared a straightforward sale soon had a number of challenges that Karen and Gavin expertly dealt with. The situation surrounding Covid was a nervous time but their expertise and market knowledge proved invaluable. Secondly we had some challenges with the tenants, but Karen and Gavin’s people skills and confidence in their ability ensured the best possible outcome.

The journey from initial instruction to house staging and photography, marketing to open homes was seamless. Even though we were based out of Auckland we felt in the loop at all times and the weekly marketing reports were informative and useful.

On the day of the auction, we never felt far away from the action as we had a live stream of the auction and the salespeople on the phone with us. This ensured we knew exactly what was going on at all times. Their assistance didn’t end here. Right up until settlement day we were in close contact with them and any issues were dealt with immediately.

We achieved a fantastic result thanks to the expertise of Karen and Gavin and would be happy to recommend their services to anyone looking to sell their property.

As first home buyers we had a lot to learn about the property market and Karen was just the person to help us. Karen has a very caring and understanding nature which shone through from the very first moment we met her. She imparted a lot of her knowledge on us and provided helpful and honest advice every step of the way.

Our house settlement was during the COVID-19 crisis, a high pressure situation that initially made us very stressed and uncertain of our future. Karen’s relentless positivity and frequent updates were a beacon of light through this time. We were always the first to know of any developments and we can’t thank her enough for the extra work she put in to ensure a smooth transition.

Karen was always available to talk to us at any time of the day, we don’t think she ever missed a single one of our calls. Situations can change quickly when buying a home and knowing we could get hold of Karen at any time made a big difference.

There is no greater test than navigating two first home buyers through a settlement during a global pandemic where there are no guides or references for what to do next. In this situation, there’s no one else we would have wanted by our side and we’re looking forward to working with Karen again in the future.

"Not all agents are created equal. Karen Gianotti of Barfoot & Thompson Mt Albert Branch, successfully sold our beautiful home at auction. Karen held our hands through the whole process, with the best possible outcome. Her knowledge of the property market, personable positive outlook and precise eye for detail, gave us complete trust, we were in good hands. Honest, trustworthy and totally committed are words that spring to mind. The whole experience was as painless as possible, even quite enjoyable! Cannot fault the whole experience.
Good Luck Karen.

Karen Gianotti is the best real estate agent we've ever come across. In our gruelling property purchase search Karen was the only estate agent we fully clicked with, and we had visited over a hundred properties. Karen was responsive, an excellent communicator and was fun to deal with. We've not met a more professional agent.

While we were the purchasers we could see that she went out of her way for her sellers. She coordinated amazing marketing and didn't oversell the property. It was exactly what it said on the tin. The house we bought was sold in days. Karen made us feel comfortable and we knew we could trust her. She was just human and kind. Her attitude to her job, her clients and life is just outstanding.

This agent knows what she's doing. You are a fool not to engage her services!

I have had the pleasure of dealing with Karen Gianotti throughout the process of selling our home and buying our next one with Barfoot & Thompson. She has been a consistently positive and friendly presence throughout the process, getting to know us personally as a family. I have found her professional, efficient and prompt in her communications, as well as caring and supportive. I was particularly impressed by how well she recognised our needs and was able to identify the right house for us. I would not hesitate to recommend Karen and wish her all the best in her future real estate career.

Hi Karen
We are just writing this email to give some good experience we received while dealing with you during the recent purchase of the property at Catton Crescent, Mt. Roskill. You have been so professional and informative through out the process. We were privileged to deal with a professional person like you. You kept us fully informed about what is happening through out the whole process and ensured that everything went smooth. You were also kind enough to remove previous owners belongings from the property. Overall, it was such a wondering experience for us. We would like to recommend you for all future buyers.
Thanks again,

Karen was such a wonderful agent to deal with. Leading up to us making the offer on our Herald Island property Karen was available at all times for us to view the house with various family members. We had many questions in regards to the house that Karen answered immediately, we were just so impressed at her knowledge of the house. Karen is such an easy going and enthusiastic agent and we loved the whole process as she made everything flow and her continued contact throughout the sale was outstanding.
If we were to sell the house Karen would be our first contact as she really was just so amazing!

Thanks Karen Gianotti at Barfoot & Thompson Mt Albert for the absolutely fantastic job she did with the sale of our home.
We had a very short timeframe and some real constraints to work with, but that was not a problem for Karen and her team.
They provided great advice and guidance for the type of sale process to go for and then managed the marketing and open homes with ease.
Karen has a keen eye for detail - picking up on all the little nuances of our home - she helped us to enhance and promote the selling features.
She's an absolute natural with people and an excellent judge of character - which really helped when matching buyers to our house.
Want a great agent... look no further than Karen Gianotti!