We first met Kaylene and Graham McKinnon at another open home they were marketing. We liked their friendly approach and pleasant manner. They had a good mix of not being too pushy to sell, yet we didn’t feel ignored when we asked questions about the property for sale. Upon leaving the open home that we looked at they asked whether we had any further questions and our thoughts on the property, sent an email with the documentation and followed up with a phone call after the open home.
We had been to a number of open homes where the real estate agents never even contacted us and ignored us like we were just another number going through an open home.
We liked that they were a husband and wife team and that both of them would be present at open homes for buyers queries and the security of the assets in our home. We knew that the follow up work with potential buyers would be done as well. These reasons above are ultimately why we decided to go with Kaylene and Graham as our salespeople for the sale of our home.
They then came around to our house and went through what we needed to do to get our property market ready. We didn't want to stage our home so Kaylene offered advice on decluttering and placement of our existing furniture. We were a bit reluctant to do some of the things suggested at first, like swapping our dining table and sofa around, but in the end, we thought why not try it, saw her vision and why it worked.
We didn't know how our elderly cat would react to open homes, but we knew when we got home each week and he was fast asleep on the rug, that the McKinnon’s had made sure he was okay.
Team McKinnon were always available by phone and email when we had our list of questions. The weekly catch up meetings getting buyers feedback was also important to us.
The combination of the above work resulted in a great pre-auction offer being accepted by us, which moved the auction forward and more bidders on the day of the auction made it an exceptional day with a great result.
From a company perspective we liked that Barfoot & Thompson is a network of salespeople with equal opportunities for every salesperson to bring prospective buyers to view our home. It meant that a lot of private viewings were done alongside our regular weekday twilight and weekend open home times.
Thanks again Team McKinnon, we look forward to seeing you again when (we/you) find our new home!
Phil & Natalie Pasco (and Rummy Cat)