When we were new to the housing market and investment industry in New Zealand, as outsiders, it was hard to understand what this industry was all about. How do we buy a house, is it the right time to buy, whom can we trust, what is a good house option in Auckland, and what is the market trend at the moment etc. were a few of the initial daunting questions we had. I feel immensely grateful that we met and got to know Vic as a Barfoot & Thompson agent, a professional and expert but more as a wonderful human and trusted friend now.
Three of his great qualities (not limited to these), are highlighted every time we approached him:
1. Vic's knowledge and experience in the housing industry is immense. Every time we talked to him, we felt we were in safe and the right hands, whether it be with regards to understanding, rules and regulations, it is a value-for-money deal, making us understand the requirements of other professionals involved like a lawyer, or banker.
He can confidently talk about (and closely predict) figures, data, market analysis and current trends, housing options, etc. with great ease and experience, which makes us so comfortable having Vic on our side and as a guide.
2. This genuine care, compassion, and vested interest in us. Which is not limited to just helping to buy a home, the very feeling of comfort and ease to ask any questions, to discuss any needs and requests openly. The ease with which he handled all those questions and fears in our minds. He always made time for our phone calls, emails, or in-person meetings! He has kept up his unsaid promises to give the best service and experience!
3. Also quite evidently noticed, Vic has great listening skills, the ability to ask questions that matter, and the ability to be 'present'/mindful, which really helped him connect with us and obviously us with him. Moreover, he guided us at every stage professionally by being calm and composed even when we felt it was a chaotic situation. We really enjoyed the fact that, our discussions were not just limited to buying a house and what kind of house, but went way deeper into topics like mindfulness, education, food and nutrition, upbringing of kids, good value inculcations, etc. Hence helping us share thoughts on topics that matter to us in day-to-day living. Obviously, he is so well read and we must say his knowledge and understanding of 'life' as a whole is so sorted and rich!
A great personality and what a gem the Barfoot & Thompson company treasures! We were not at all surprised when he was awarded one of the best agents in the West area and Auckland as a whole. He deserves much more than that!
We are very thankful to Barfoot & Thompson for providing such an amazing service and value!
Sunnaiya Dessai Owner - Lake Panorama